Frequently Asked Questions
Everything you need to know about shopping with Sidephone.
Are all Sidephone electronics covered by a warranty?
Yes, every product purchased through Sidephone comes with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for mobile devices?
We offer a 30-day money-back guarantee. Devices must be returned in their original packaging with all accessories included and no signs of physical damage.
Do you offer international shipping?
Currently, Sidephone ships to over 50 countries worldwide. International delivery times vary between 7-14 business days depending on local customs processing.
Are the smartphones sold on Sidephone unlocked?
Yes, all smartphones sold on our platform are factory unlocked and compatible with most GSM and CDMA carriers globally.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.